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Frequently Asked Questions

What kind of products does Haus of Leather offer?

We’re excited to offer you a beautiful range of designer leather goods, ranging from leather handbags, leather purses and women's belts. In addition, we offer a stunning range of men’s designer goods, including men's leather satchels, men's wallets and men's belts.

In addition, we also offer you a fine selection of men's leather backpacks and women's leather backpacks, perfect for professionals and students alike. And don't forget to check out our great range of travel and duffel bags.

We invite you to frequently check back to our website as we constantly update our collections with new items as well as launching new promotions and sales.

 

What kind of people does Haus of Leather cater to?

Haus of Leather caters for discerning individuals who appreciate beautiful design and have a strong sense of individuality.  In addition, our products and accessories are more than just a bold statement of style.  A sense of sophistication as well as practicality is evident in our offerings, providing you with lifestyle accessories that allow you to express your uniqueness and stand out from the crowd. 

If you have an appreciation of quality, sophistication and class, congratulations for having found us.  We trust you enjoy your experiences with us and look forward to providing you with the perfect outlet for your ultimate self-expression.

Visit Haus of Leather for Handbags, purses, satchels, wallets , travel bags, belts and much more.

 

What is the Haus of Leather Philosophy?

Through our diversified range of collections, we offer you a fantastic range of leather goods in a single destination location.  Through offering you an ever-expanding range of stylish options, from classic to contemporary, we aim to create more than just a functional and efficient service.  We aim to create a complete shopping experience for you, whether during your first purchase with us or whether you are a regular customer. 

We welcome any feedback you may have, as we strongly value your input in helping to make Haus of Leather the premium marketplace for all things leather.     

Which countries do you ship to?

At present, we offer our services to the following countries, with more being constantly added.

Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Mexico, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Sweden, Switzerland, Turkey, Ukraine, United Kingdom*, United States**

 

* United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

** United States: Packages can be shipped to all states, territories and military addresses within the United States.

 

What are the different types of leather?

Each product featured on our online store mentions the type of leather it is made from. Briefly, the main types featured are genuine leather and PU leather. 

Some of our products make mention of 'Crazy Horse Leather'. Crazy horse leather includes the application of a special type of wax to the full grain leather. Due to this process, you will find that contact with the surface of the leather will change its tone and appearance. This can add to the antique and aged look of the leather in a shorter span of time. 

Please be aware of these differences prior to shopping with us. We encourage you to research the different types of leather in more detail to ensure your purchase with us is to your satisfaction. 

 

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Paypal and Paypal Credit (U.S. Residents Only).  If you have any questions or problems with payment please feel free to contact us at info@hausofleather.com or click the 'Contact Us' button visible on your screen.

 

Is my payment and transaction secure?

Yes, your payment and payment information is secure.  Our online store is Level 1 PCI DSS compliant, meaning you can rest assured your transactions are secure.

 

Why does my final checkout screen show my purchase total in $NZD?

Due to our payment processing system, your final order amount immediately prior to purchasing will be shown in $NZD. This is simply a conversion from your chosen currency to $NZD.

Please note that when shopping, you are able to select from some of the world's major currencies by selecting from the drop down list at the top of your screen. The product price and checkout total will be shown in your chosen currency, all up the final screen. The final $NZD figure mentioned as the last confirmation step is simply a currency conversion from your chosen currency.

  

After I place my order, how long until I can expect to receive it?

We would suggest you normally approximately three (3) weeks for delivery of your goods.  This time can vary depending on shipping schedules, and should be used as a guide only.  Delivery time may also vary depending upon when your order is placed.  Peak times throughout the year, such as holiday seasons and Christmas for example, should be taken into account.

Whilst we do our utmost to fulfill orders as quickly as possible, we do not take responsibility for delays for items in transit, which are unfortunately out of our control.

 

How do I track my order?

Shortly after placing your order, you should receive a confirmation email that we have received your order and it is being processed. Once your item(s) have been shipped, you will be issued a tracking number, which will be emailed to you.

Within your email updates, you will receive a direct link where you can see the shipping progress. Alternatively, you can visit our very own Haus of Leather 'Track Order' feature within our website, where you can simply enter your unique tracking number.

 

What about import taxes and tariffs?

You as a purchaser are responsible for any/all import duties and charges that may be charged when your article(s) pass through customs. When your order arrives you in your country, you will most probably be required to pay taxes upon your imported goods.

It is advised that you familiarize yourself with your local tax regulations before placing your order with us. Haus of Leather can not give you advice, suggestions or information about your country's tax rates and tariffs.

 

What are your Policy on Refunds?

Please read through our Refunds Policy to learn how we deal with refunds. Whilst we love to see satisfied customers who are happy with their purchases, we also kindly ask you to read through your order carefully within your checkout to confirm you are in fact placing your correct order.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

You can read through our complete refund policy.

 

What are your Terms of Service?

The use of our website (https://hausofleather.com) and any transactions made through this website are subject to our Terms of Service.  You care welcome to read our terms of service.

 

How do you use and treat my information?

As part of our service to you, we do require some information of yours, such as payment and contact information to complete your transaction.  In addition, we do offer post-purchase services such as email marketing lists, which you are welcome to join if desired.  If you do not wish to receive news, promotions and updates from us, you will be given the option to opt-out during the purchasing process.

Further information on how we collect and use your information can be found in our privacy statement.

 

How can I contact Haus of Leather?

You are welcome to contact us by emailing info@hausofleather.com.  We will endeavor to contact you as soon as possible. Alternatively, you may contact us through the 'Contact Us' form found on the bottom of your screen.